Returns & Exchanges

At New, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for most items in their original condition.

Return Process

• 1.
  Initiate Your Return

  Log in to your account and visit the order history section to select the items you wish to return and receive a return authorization number.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags are attached and the product is in its unused, original state.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.